Returns and Refunds

Ava is non-returnable and non-refundable except in the case of material defects covered by our one-year limited warranty. If you think your Ava bracelet might be defective, please contact us and we’ll be happy to help.

Ava warrants to the original purchaser that the Product will be free from material defects in workmanship and materials under normal use for a period of one (1) year from the date of purchase, unlike longer minimum periods are required under the are applicable laws in your jurisdiction. The Warranty applies to hardware products and accessories marked with the “Ava” trade name or logo and contain a valid Ava serial number sold purchased on the Site or from an authorized reseller.

If you submit warranty claims to Ava before the end of the Warranty Period and your Product clearly and verifiably fails the warranty, Ava will, in its sole discretion: (i) refund you in the amount of the price you paid for the Product (excluding taxes and shipping costs); (ii) exchange the Product with a new or refurbished Product (exchange the Product of identical specifications or functional equivalent); or (iii) repair the Product. This Section sets forth your sole and exclusive remedy, to the extent permitted by law. Returns shipped without Ava’s prior express return authorization will not be accepted.

If a Product has been exchanged or repaired following this Warranty, it will be subject to a warranty for either: (i) the remaining original Warranty Period; or (ii) thirty (30) days from the date of repair or replacement or for any additional period of time that may be applicable in your jurisdiction.

You must deliver the Product to the address specified by Ava in either its original packaging or packaging providing an equal degree of protection. In accordance with applicable law, Ava may require that you furnish proof of purchase details and/or comply with registration requirements before any warranty service is rendered. It is your responsibility to synchronize any data stored on the Product. It is likely that such data will be lost or reformatted during service, and Ava will not be responsible for any such damage or loss. Ava is not responsible for lost or damaged return shipments. You assume responsibility for the payment of any shipping charges and for all risk of loss or damage to the Product during shipment to Ava.

This Warranty does not apply to, and explicitly excludes, the following: (a) consumable parts, such as straps, unless damage has occurred due to a defect in materials or workmanship in the Product; (b) normal wear and tear and cosmetic damage, including, but not limited to, scratches, dents, damaged packaging material or damaged plastic parts; (c) defects or damage caused by alteration, unusual stress, accident (including, without limitation, collision, modification fire and the spillage of food or liquid), neglect, abuse, misuse, improper or unauthorized repair, installation, wiring, improper storage or testing, use of third party accessories such as straps or cables, third-party applications downloaded to the Product or if the serial number has been removed; (d) damage caused by using the Product outside the permitted or intended uses described by Ava; (e) damage caused by use with non-Ava products; (f) any non-Ava hardware products or any software, even if packaged or sold with the Product; and (g) modifications of the Product by anyone other than Ava. Ava reserves the right to disable Product if Ava suspects fraud or if Ava finds out that the Product are counterfeit, stolen or lost in shipment. This Warranty does not cover the software embedded in the Product and the services provided by Ava to owners of the Product.

In the event of a conflict between these Terms and the Warranty enclosed in the Product package at time of purchase, these Terms shall control.